Refund policy

Order return

Moomin Lights online store products have a 14-day statutory right of return. During that time the product can be explored in the same way as would be possible in a physical store. The returned product must be in its original packaging and in good condition for sale. 

If you want to return your order, always contact our customer service first for return instructions.

Note! In our online store, the customer is responsible for the return costs unless the reason for the return is the merchant's fault, such as the wrong product.

Products can be returned normally by a shipping company the customer chooses. Returning a large Moomin floor lamp or a Moomin outdoor lamp is more expensive than other products due to the large size of the product.